No internet, the QR code will not install, speeds are poor, data ran out - the common cases and the fixes to try in order.
Most problems come down to three settings: data roaming, the cellular data preference and the APN. Work through the sections below in order; each one ends with what to do if it did not help.
Running out of data does not delete your line. You can add data to the same line from its detail page in your account - no new QR code, no reinstall. If the validity period has ended, you need a new plan.
Deleted eSIM profiles usually cannot be restored. Write to support with your order number right away: if the line was never used, we issue a new profile wherever that is possible.
Most profiles are single-use and cannot be restored once deleted. Write to support with your order number; if the line was unused we issue a new profile where possible.
Your plan only works in the countries on its coverage list. In a country outside that list you need a separate plan.
No. Penyu plans are data-only and carry no phone number, so an empty number field is expected.
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