Penyu 如何运作
eSIM 是什么、该选哪个套餐、需要多少流量、如何安装、出问题怎么办——都在这里，用最直白的话说清楚。
基础知识
What is an eSIM and how does it work?
A SIM card built into your phone. What it is, how it differs from a physical SIM and from roaming, and which phones support it.
阅读Which eSIM plan should I choose?
Country or region, how many days, how many GB, is unlimited worth it? A short decision guide so you get it right the first time.
阅读How much data do I need?
Enter your average daily usage from your phone and we will work out your daily GB, your trip total and the plan size to buy.
阅读购买
How do I buy an eSIM?
The whole flow from picking a country to paying: finding a plan, quantity, checkout security, invoices and the refund rule.
阅读Can I gift an eSIM to someone else?
Yes. You pay, and the eSIM opens straight in the recipient's account. You can also keep covering their later top-ups.
阅读Can I buy eSIMs in bulk?
Yes. Buy several of the same plan in one order; each one is delivered as its own eSIM line.
阅读安装与使用
How do I install an eSIM?
From scanning the QR code to switching on data roaming - the full installation, with separate notes for iPhone, Samsung and Pixel.
阅读My eSIM has not arrived yet
Where and when your eSIM lands, what to do if the e-mail does not show up, and what a pending order means.
阅读问题与支持
What do I do if something goes wrong?
No internet, the QR code will not install, speeds are poor, data ran out - the common cases and the fixes to try in order.
阅读How does support work?
Which channel to use, what to include in your message, how fast we reply, and how refunds and cancellations are handled.
阅读