Ratgeber
So funktioniert Penyu
Was eine eSIM ist, welchen Tarif du wählst, wie viel Datenvolumen du brauchst, wie du sie installierst und was du bei Problemen tust - verständlich erklärt.
Grundlagen
- What is an eSIM and how does it work?A SIM card built into your phone. What it is, how it differs from a physical SIM and from roaming, and which phones support it.4 Min.
- Which eSIM plan should I choose?Country or region, how many days, how many GB, is unlimited worth it? A short decision guide so you get it right the first time.5 Min.
- How much data do I need?Enter your average daily usage from your phone and we will work out your daily GB, your trip total and the plan size to buy.3 Min.
Kauf
- How do I buy an eSIM?The whole flow from picking a country to paying: finding a plan, quantity, checkout security, invoices and the refund rule.4 Min.
- Can I gift an eSIM to someone else?Yes. You pay, and the eSIM opens straight in the recipient's account. You can also keep covering their later top-ups.3 Min.
- Can I buy eSIMs in bulk?Yes. Buy several of the same plan in one order; each one is delivered as its own eSIM line.3 Min.
Einrichtung und Nutzung
- How do I install an eSIM?From scanning the QR code to switching on data roaming - the full installation, with separate notes for iPhone, Samsung and Pixel.6 Min.
- My eSIM has not arrived yetWhere and when your eSIM lands, what to do if the e-mail does not show up, and what a pending order means.3 Min.
Probleme und Support
- What do I do if something goes wrong?No internet, the QR code will not install, speeds are poor, data ran out - the common cases and the fixes to try in order.6 Min.
- How does support work?Which channel to use, what to include in your message, how fast we reply, and how refunds and cancellations are handled.3 Min.
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