Where and when your eSIM lands, what to do if the e-mail does not show up, and what a pending order means.
Your eSIM is normally ready within seconds of payment being approved, and it reaches you two ways at once: in your account and by e-mail. Even if the e-mail is slow, the record in your account is not - your QR code is always there.
My eSIMsEvery line you have bought, with its QR code and remaining data.If your card was charged and no order appears in your account, do not buy again. Write to support with the order number or the payment date; we will either match the payment or refund it.
For a gifted eSIM the QR code goes to the RECIPIENT and the line opens in their account. On your side only the order record appears. If they cannot find the e-mail, the same steps apply to them - the line is in their account.
My ordersOrder status, invoices and resending documents live here.Yes, we send an e-mail with your QR code and setup details after purchase. But e-mail is not the only route: the same details are always on your eSIM page in your account.
Correct it in your profile settings, then resend the documents from the order page. If it is a gift recipient's address that is wrong, write to support.
Not days - seconds. Delivery is electronic; there is no shipping and no waiting. The only exception is a rare carrier-side delay, which usually resolves in minutes.
إذا لم يكن سؤالك هنا، فاطّلع على مركز المساعدة أو راسلنا مباشرة.
