Question 1

What is an eSIM and how does it work?

Accepted Answer

An eSIM is a digital SIM. You buy a plan, receive a QR code by email, scan it, and connect — no physical SIM needed.

Question 2

Is my phone eSIM-compatible?

Accepted Answer

Most iPhone XS and newer, Google Pixel 3+ and Samsung Galaxy S20+ support eSIM, as long as the device is carrier-unlocked. Use our compatibility checker to confirm.

Question 3

Does my regular SIM keep working?

Accepted Answer

Yes. The eSIM runs alongside your physical SIM, so you keep your number for calls and texts and use the eSIM for data.

Question 4

Can I share the connection (hotspot)?

Accepted Answer

Yes, most plans allow hotspot and tethering. Some plans apply a fair-use speed limit after a daily threshold.

Question 5

How and when do I activate it?

Accepted Answer

Scan the QR code from your email before you travel or right after you land. Activation takes just a few seconds.

Question 6

What if I don't receive the QR code?

Accepted Answer

Check your spam folder first; our 24/7 support can resend it instantly. Note that plans cannot be refunded once the eSIM is activated.