Trust Centre
Who we are, what we sell and when you get your money back — on one page, without the marketing.
- 215 countries and regions
- Counted from the live catalogue
- 30 min
- Decision time on refund requests with screenshots, during business hours
- Card or balance
- An approved refund goes to your card in the currency you paid, or instantly to your balance
- 12 languages
- Site and support
Company
Penyu is a registered company, not just a brand. Your invoice and your contract are with this legal entity.
- Legal name
- Penyu OÜ
- Registry code
- 16093920
- Address
- Viru väljak 2, 10111 Tallinn, Estonia
- info@penyu.io
Payment
Payments are taken through Stripe. Your card details never reach us; no card number is stored on Penyu servers. Prices are calculated in USD and displayed in your own currency.
Delivery
Once payment goes through, your eSIM QR code lands in your account and your inbox. It normally takes a few minutes. If it has not arrived within 15 minutes that is our problem, not yours — message support and we will sort it.
Refunds
If the eSIM will not install on your phone, open a refund request in your profile and add a screenshot. Requests with screenshots are resolved within 30 minutes during business hours. When a request is approved, what you paid goes back to your card in the currency you paid, or instantly to your Penyu balance. A line that has already connected and used data is normally not refunded, but we still review every request.
Support
Reach our support team through live chat on the site. Refund requests with screenshots are resolved within 30 minutes during business hours. For everything else the help centre steps solve most cases; if they do not, you get through to a person.
Privacy and legal
What we store, why we store it, how long we keep it and how you can have it deleted is written down in the legal documents.
Our claims
Every strong claim on this site — coverage, speed, response time — has evidence behind it and a date it was last checked. We do not publish claims we cannot back up. If something is published and wrong, tell us and we will fix it.