Guide
How Penyu works
What an eSIM is, which plan to pick, how much data you need, how to install it and what to do when something goes wrong - in plain language.
The basics
- What is an eSIM and how does it work?A SIM card built into your phone. What it is, how it differs from a physical SIM and from roaming, and which phones support it.4 min
- Which eSIM plan should I choose?Country or region, how many days, how many GB, is unlimited worth it? A short decision guide so you get it right the first time.5 min
- How much data do I need?Enter your average daily usage from your phone and we will work out your daily GB, your trip total and the plan size to buy.3 min
Buying
- How do I buy an eSIM?The whole flow from picking a country to paying: finding a plan, quantity, checkout security, invoices and the refund rule.4 min
- Can I gift an eSIM to someone else?Yes. You pay, and the eSIM opens straight in the recipient's account. You can also keep covering their later top-ups.3 min
- Can I buy eSIMs in bulk?Yes. Buy several of the same plan in one order; each one is delivered as its own eSIM line.3 min
Setup and usage
Problems and support
- What do I do if something goes wrong?No internet, the QR code will not install, speeds are poor, data ran out - the common cases and the fixes to try in order.6 min
- How does support work?Which channel to use, what to include in your message, how fast we reply, and how refunds and cancellations are handled.3 min
Didn't find the answer?
If your question is not covered here, check the help centre or write to us directly.