Your eSIM is normally ready within seconds of payment being approved, and it reaches you two ways at once: in your account and by e-mail. Even if the e-mail is slow, the record in your account is not - your QR code is always there.
My eSIMsEvery line you have bought, with its QR code and remaining data.It has been a few minutes and nothing arrived
- 01Check your account firstRefresh the My eSIMs page. If the line is there, do not wait for the e-mail - install it straight from there.
- 02Check spam and promotionsE-mails with QR codes land in the promotions or spam folder with some providers. Adding our sender address to your contacts fixes it for future e-mails.
- 03Resend it from the orderOn My orders > the relevant order you can resend the documents and eSIM details to yourself. Unless the address was mistyped, this solves it.
- 04If the order says "processing"Rarely, a delay on the carrier side stretches issuing the line by a few minutes. The order stays pending and you get a notification when it is ready - do not pay a second time.
Charged but no order visible?
If your card was charged and no order appears in your account, do not buy again. Write to support with the order number or the payment date; we will either match the payment or refund it.
If you sent it as a gift
For a gifted eSIM the QR code goes to the RECIPIENT and the line opens in their account. On your side only the order record appears. If they cannot find the e-mail, the same steps apply to them - the line is in their account.
My ordersOrder status, invoices and resending documents live here.